Shipping Policy

All orders will be shipped within 24 hours of purchase excluding weekends and holidays.
24 Hour shipping does not mean that you will receive your order in 24 hours.
Orders placed on a Friday, weekend, and/or a Holiday will not be shipped until the next business day.

  • GROUND - 2 to 7 business days - Depending on your location your package will be sent via: UPS Ground, FedEx Ground or USPS.
  • FedEx 2Day - 2 business days - Delivery by 4:30 p.m. to most areas (by 7 p.m. to residences).
  • FedEx Overnight - Next business day - Delivery by 3 p.m. to most U.S. addresses; by 4:30 to rural areas.
  • USPS Express Mail International - 3 to 7 business days - For shipments to Canada.

WE SHIP WORLDWIDE.


International Orders

If you place an order to be delivered to another country, it is very important that you include your email address and your phone number so that we can contact you with shipping costs. Please continue to check your email if you place this type of order. Please note: Upon receipt of your package, you may be required to pay additional customs fees. This is something which we have no control over, nor do we know what these fees may cost.
 
Return Policy
  • Please inspect your order promptly! If you are dissatisfied with the products you have ordered from Sexy Lingerie Planet, you MUST Contact Us within seven (7) days of receipt of your order to obtain Return Authorization Number. (RMA#)
  • Please do not return your items without RMA#. Any shipments without a Return Authorization Number printed on the outside of the package will be refused and returned to sender.
  • We MUST receive your merchandise within 7 days form the date of obtaining of RMA#. NO EXCEPTIONS. All returns that are received later than 7 days after the RMA# was originally issued are subject to a 25% restocking fee. RMA# must be written clearly on the outside of the package.
  • Shipping and handling fees are not refundable and there is a 20% restocking fee on all returned orders unless we made mistake. There is no restocking fee for exchanges. Shipping fees for returns and exchanges are the responsibility of the customer, unless it was our error.
  • For all approved returns the customer is required, at customerís expense, to return the products along with the Return Authorization Number to:
  • HFT Enterprises, Inc.
    Attention: Returns Department
    157 N. Prairie Ave
    Mundelein IL 60060

  • Please send your package via a prepaid, insured, traceable method to ensure a safe and documented delivery.
  • If your merchandise arrives damaged, please notify Sexy Lingerie Planet immediately for a replacement.
  • Merchandise must be returned in new condition. Items have to be clean, free of any perfumes, stains and unworn with all tags attached and in the original packaging.
  • We apologize for any inconvenience but for your protection and due to State and Federal Health Regulations we cannot accept returns on any of our intimate apparel. This includes thongs, g-strings, panties, hot pants, shorts of any kind, bras, swimsuits, body stockings, stockings, pantyhose, teddies, costumes, body jewelry, menís underwear or sets containing any of these items. They are not returnable, nor may you exchange them if package has been opened, unless manufactured with a defect, or if we sent an item to you in our error.
  • It is against health codes to accept returns on these items, even if you wear an undergarment while trying them on. We are sorry, but it's the law.
  • YOUR SHIPPING ADDRESS MUST BE THE SAME AS BILLING ADDRESS.
    WE WILL ONLY SHIP YOUR ORDER TO THE BILLING ADDRESS PROVIDED.
    Any changes to this rule must to be approved by our Customer Care in advance.

BY PLACING AN ORDER WITH US YOU HAVE AGREED TO THESE TERMS.

 

Copyright @ 2005 - 2013 Sexy Lingerie Planet. All rights reserved.

www.sexylingerieplanet.com

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